Questions & Answers
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Shopping Information
How do I place an order on Black Cart BD?
You can simply browse the products, add your desired items to the cart, and proceed to checkout. Fill in your delivery information and confirm your order.
How long will delivery take?
Normally Inside Dhaka 2-3 Days
Outside Dhaka – ৳110
Are all the products original?
Yes! All products listed on Black Cart BD are 100% authentic and sourced from trusted suppliers.
Do I need an account to shop?
No, you can place an order as a guest. However, creating an account helps you track orders and save your details for future purchases.
Do you offer any discounts or promotions?
Yes, we frequently offer special discounts and seasonal sales. Stay connected with our Facebook and Instagram pages for updates.
How can I contact customer support?
You can reach us via our Facebook page inbox, email, or phone number listed in the Contact section.
Payment Information
What payment methods do you accept?
We accept Cash on Delivery (COD), bKash payments.
Is online payment safe?
Yes, we use secure payment gateways to ensure your information is protected.
Can I pay after receiving the product?
Yes, Cash on Delivery is available but you have to pay at least 200 BDT for confirming order and rest of the amount you will pay after receiving the product.
Do you charge any extra payment fees?
No hidden charges! You’ll only pay the total shown at checkout.But if pay through Bkash you have to five 1.4% extra charge as transaction fee
Do you provide invoices or receipts?
Yes, you’ll receive a digital invoice via email or with your delivery package.
Orders and Returns
How long will delivery take?
Delivery usually takes 2–5 working days depending on your location.
How much is the delivery charge?
Inside Dhaka – ৳60
Outside Dhaka – ৳110
How can I track my order?
Once shipped, you’ll receive a tracking ID via email.
What should I do if my order is delayed?
If your delivery is taking longer than expected, please contact our customer service team for updates.
Are shipping charges refundable?
Shipping fees are usually non-refundable unless the product is defective or wrong.
Do you deliver outside Dhaka?
Yes! We deliver all over Bangladesh through reliable courier partners.
